Every garment is made for you. Because of this, we operate with clear, no-nonsense policies that protect both you and our work. By placing an order, you agree to the following terms.
- All items are made-to-order once payment is confirmed.
- No refunds, returns, or exchanges for change of mind.
- No refunds for incorrect sizing chosen by the customer.
- Orders cannot be cancelled once production has started.
Please review sizing details carefully before placing your order. If we get it wrong, we fix it. In line with South Africa’s Consumer Protection Act: If your item is: faulty, damaged, incorrect (wrong item, size, or colour sent), you are entitled to a repair, replacement, or refund. You must notify us within 7 days of delivery and provide clear photos of the issue. CPA rights apply for up to 6 months from the purchase date for manufacturing defects.
Sale Items or discounted items are final sale and are not eligible for refunds or returns, unless faulty. Approved refunds are processed to the original payment method used via Yoco. Please allow 5–10 business days for the refund to reflect.
Delivery fees are non-refundable, unless the return is due to our error or a defect. Exchanges are only offered for faulty or incorrect items and are subject to availability and production timelines. We cover return shipping for faulty or incorrect items, customers cover shipping costs for all other approved returns (if applicable). How to Request a Refund or Resolution? Email: crafex.sa@gmail.com within the stated time frame with: Your order number, a brief description of the issue and clear photos of the item. We aim to respond within 1-3 business days.